Cable MSO's

Ready to give traditional Telcos a run for their money? As cable multi-service operator (MSO), you now have the infrastructure to capture traditional Telco subscribers with IP telephony offerings and competitively priced triple play service portfolios. But will your service offerings meet subscriber expectations? To really succeed with VoIP, you need reliable insight into the quality of service experienced by end users (QoE) and the tools to protect and restore that quality.

Address Common VoIP Service Quality Issues

With a comprehensive portfolio of network and service performance management applications, you can proactively identify and troubleshoot the most common VoIP service quality issues.

• Connection Issues: no dial tone, calls dropped
• Speech Quality Issues: delay, distortion, clipping,
• Service Related Issues: voicemail, conferencing, caller ID

Ensure Quality from Day One

Cable telephony subscribers expect landline voice call quality. The fiduciary risk associated with maintaining quality is real-a dissatisfied voice subscriber will also take his video and data business to a competitor.

Don't leave VoIP installations to chance. Arm your technicians with easy-to-use provisioning tools for full service installation and validation of all services at the time of activation.

Isolate and Resolve Subscriber-reported Problems

When a subscriber calls to complain, your reputation as a quality provider is on the line even if the problem occurs outside your network. The ability to accurately identify voice quality degradation occurring off-net as calls are routed through VoIP peering and partner networks can expedite problem resolution, enforce service level agreements (SLAs) and restore subscriber confidence.

Tektronix' Cable Telephony Solutions

As a premiere monitoring vendor, we are committed to delivering world-class business and technical solutions that leverage infrastructure investments and keep pace with changes in technology.

Our passive monitoring and active test solutions are specifically designed to assist cable MSO's in ensuring quality end-to-end-both throughout the network and at the subscriber's premise.

GeoProbe for Passive Monitoring

• With passive monitoring, signaling data and call traffic collected from softswitches and other network elements are made available for alarming and analysis applications.
• Drill-down paths from alarms to call trace functions assist in the isolation and resolution of root-causes at the network level.

Direct Quality for Active Test

• With active test, sample calls are automatically generated to validate network performance.
• Recorded test calls may be analyzed and compared against quality thresholds in real-time.