Network Management

Zoey for Active Assurance

Gain the confidence and market share of Self-Install VoIP customers

Do Self-Install customers take up a lot of your resources with problems that can easily be solved? Tektronix’ Zoey Interactive VoIP QoE testing service is the cost-effective solution that reduces customer downtime and support costs, while building customer loyalty.

Tektronix’ ZoeyTM is an automated Interactive Voice Response (IVR) VoIP test agent customers call to test their service quality, 24/7. Subscribers interact with Zoey to check:

Caller ID
Echo
Noise
Speech quality (MOS)
Touch tone

If there is a problem, customers can speak to the support team. A solution is quickly eminent when referencing the more than 50 possible QoS metrics that can be derived from our tests.

Product Support

Accessible
Customers can access the system 24/7 from any location.
Analyze
Test results are accessible to operations staff and field technicians – support customers using objective, accurate service quality test data.
Accurate
Remotely identify if issues are the result of inside wiring or handset quality problems with the combined testing power of the Tektronix MTA loopback test along with the PowerProbe 30 day-of-install test result.
Cost-Effective
Reduce loading on technical support and avoid costly technician dispatches with remote troubleshooting and problem resolution.

Download the Zoey (133 kB) datasheet for all features, characteristics and product applications.

Measure & Monitor

Subscribers interact with Zoey to check:

Caller ID
Echo
Noise
Speech quality (MOS)
Touch tone

Download the Zoey (133 kB) datasheet for all features, characteristics and product applications.

DTMF Transparency

All digits work fine
Digits not detected
No Digits detected
Individual Digit Detection
DTMF Detection Ratio

Echo & Noise

No perceived echo
Some echo
Very little noise
Line is noisy
Echo Path Loss (EPL)
Echo Path Delay (EPD)
C-Message Noise
Wideband Noise

Speech Quality

Very good
Good
Pretty good
OK
Not very clear
MOS
Speech Activity
Speech Power
Wideband Noise
Noise Gain
SNR
P(UDI)
Packet-Level Stats

Caller ID

ID Blocked
ID Private
ID Name / Number
ID Number Incorrect
Message Format
Caller Number (directory)
Name Available Ratio
Name Not Present Ratio
Name Out of Area Ratio
Name Private Ratio
Number Available Ratio
Number Incomplete Ratio
Number Out of Area Ratio
Number Private Ratio

Download the Zoey (133 kB) datasheet for all features, characteristics and product applications.

DirectQuality
DirectQuality software is a proactive Service Level Test Management for Voice, VoIP, Fax, Video and Internet over IP, TDM, PacketCable, Cellular & WiMAX. DirectQuality simplifies business-level decisions by providing complete service level test automation from test call generation to Quality of Service (QoS) troubleshooting. The web-based OSS features color-coded service level thresholds for reporting, alarming and analysis.
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Download the Zoey (133 kB) datasheet for all features, characteristics and product applications.

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Download the Zoey (133 kB) datasheet for all features, characteristics and product applications.