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Network Management

Intelligent Applications Services

 Tektronix’ Intelligent Applications Services (IAS) platform enables wireless carriers to leverage collected data for specialized analysis and reporting applications. These applications, including the Service Access Fault Analysis (SAFA) application, address well-defined business and operational challenges faced by wireless carriers.

With Tektronix’ Service Access Fault Analysis (SAFA) application carriers can automate the discovery of the top two service access problems occurring in their network—mis-configured APNs and incorrect URLs. Designed for use by Customer Care personnel, APN and URL Fault Analysis can minimize the impact of mis-configured devices on subscriber satisfaction, network efficiency and revenue streams.

Combined with over-the-air provisioning capabilities, the Service Access Fault Analysis application can automatically recover improperly configured devices, thereby reducing the impact to Customer Care personnel while at the same time increasing customer satisfaction with revenue-generating services.

Product Support





 

  • Improve Customer Satisfaction

    Automate the discovery and recovery of mis-configured devices to minimize customer support calls and maximize customer satisfaction.

  • Recover Lost Revenue

    Ensure mobile data revenue streams by maximizing successful PDP context activations and URL access attempts.

  • Increase Operating Efficiency

    Maintain historical information for troubleshooting and statistical reporting.

The IAS platform resides on a scalable, general purpose computing platform. The core platform provides several key services to applications residing on the platform, including:
  • HDR Receiver - DataCast Communication
  • Data Record Repository
  • Integration with External Systems
  • Platform Configuration Management
  • Trigger Browser
  • Data Record Browser
Query Tools
Follow up on reconfiguration triggers or search the DR repository with query tools provided in the web-based GUI. These tools allow users to generate summary reports based on a number of filter criteria including the following:
  • Reconfiguration Triggers
  • Unique Incremental Id (if present, takes precedence over all other filter criteria)
  • Time range (Start and End Time)
  • Subscriber ID (Specific MSISDN or IMSI)
  • SAFA Error Code
  • Interface Fault Analysis
  • Unique Incremental Id (if present, takes precedence over all other filter criteria)
  • Subscriber ID (Specific MSISDN or IMSI)
  • Current Subscription Status
  • Time range (Start and End Time)
  • SAFA Error Code
  • GMM/SM Cause