Roamer for Customer Assurance
Today's handsets offer subscribers more capabilities than ever before. From email and instant messaging to Internet surfing and photo sharing, mobile subscribers are staying connected—no matter where work and family commitments may take them. A complement to Tektronix' Beamer offering, Roamer delivers a tool set to proactively manage the "roaming" experience. Focused on tracking voice and data activity and performance for all subscribers by inbound and outbound roaming partners, Roamer aides in reducing churn, maximizing high value "visitor" revenue streams and improving roaming partner relationships.
- Protect
As premium rates apply when subscribers roam, it is in an operator's best interest to ensure the network and supported services are performing well for higher value "visitors." Roamer allows network operators to quickly recognize and remedy problems when visitors are negatively impacted.
- Evaluate
Roamer makes it possible to identify under-performing roaming partners. By monitoring outbound mobile data roaming performance, operators can initiate investigation and resolution discussions with the partner or seek compensation for significant customer and revenue impacts. With the information provided, operators can even terminate a partnerships based on documented performance issues.
Commercial Service KPIs
QoS for HTTP, WAP, Web Browsing and Email
Protocol for HTTP, WAP, Web Browsing and Email
Network Service KPIs
Mobility Management and Security
Session Connectivity
Accessibility/Retainability
Handover
Tracked Elements
- SGSN
- BSC
- Cell
- RAI
- Handset
- MCC
- MCC-MNC
- MSC
- APN
- Server
- Entire Network
HVA Roaming Partner Classifications
International
National
Outbound (mobile data only)
Real-Time and Historical Web Presentation
Roamer supports customized views for use by Network Operations, Customer Care and Roaming Partner Management personnel. Real-Time and Historical views support drill-through from roaming partner data presentation levels to relative service- and network-focused operations dashboard views.
- Customer Care
With the Customer Care view, operators gain visibility to the current status of network service and commercial service KPIs for all inbound and outbound roamers. The flexible, interactive display allows operators to hone in on specific roaming partners in order to evaluate current KPI performance against other roaming partners. - Management
By taking advantage of Roamer's tier assignments (3 tiers available), operators can rank the importance of inbound and outbound roaming partners for an at-a-glance assessment of a single service or an overall picture of roaming experience health. - Key Account Manager
The Key Account Manager or KAM view allows operators to focus on the performance of all services for a single roaming partner.
Historical Reporting
Generate entry-level, hourly, daily, weekly and monthly summary reports of Network and Commercial Service KPIs per roaming partner. Reports support click-through investigation of data from roaming partner (HVA) to element, associated release causes and actual data records.
- Service Performance
- Detailed Service Performance
- Session Performance
- Protocol Transaction Performance
- QoS Service Performance
- Service Network Manager
- Release Cause Category Fault
- Release Caused Fault
Flexible sort order combinations enable swift identification of desired information. Reports may be scheduled for automatic e-mail distribution with CSV and printer-friendly output options.
Web Presentation
While the Customer Care view displays current status, both the KAM and Management views support the following resolutions:
Entry-level Data: Past 24 Hours
Hourly Data: 7, 14 and 31 Days
Daily Data: 7, 14, 31 and 90 Days
Weekly Data: 12 and 26 Weeks
Monthly Data: 3 and 6 Months
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