Zoey

Gain the confidence and market share of Self-Install VoIP customers

Do Self-Install customers take up a lot of your resources with problems that can easily be solved? Tektronix Communications’ Zoey Interactive VoIP QoE testing service is the cost-effective solution that reduces customer downtime and support costs, while building customer loyalty.

Tektronix Communications’ Zoey is an automated Interactive Voice Response (IVR) VoIP test agent customers call to test their service quality, 24/7. Subscribers interact with Zoey to check:

  • Caller ID
  • Echo
  • Noise
  • Speech quality (MOS)
  • Touch tone

If there is a problem, customers can speak to the support team. A solution is quickly eminent when referencing the more than 50 possible QoS metrics that can be derived from our tests.

Accessible
Customers can access the system 24/7 from any location.

Analyze
Test results are accessible to operations staff and field technicians – support customers using objective, accurate service quality test data.

Accurate
Remotely identify if issues are the result of inside wiring or handset quality problems with the combined testing power of the Tektronix MTA loopback test along with the PowerProbe 30 day-of-install test result.

Cost-Effective
Reduce loading on technical support and avoid costly technician dispatches with remote troubleshooting and problem resolution.