TouchPoint Customer Experience Management

TouchPoint

touchpoint™ is a fully integrated CEM solution that provides a rich set of functionality.  It is the most advanced, and most deployed, customer experience management solution used by mobile operators today. It provides visibility of the end-to-end Quality-of-Experience of all your subscribers, all the time, in near-realtime. It delivers insight into your customers experience of your overall service offering, including your network, your data services and handsets. It provides the ability to identify the issues your customers experience; who was affected; where it happened; when it happened and why it happened.

Learn more about TouchPoint by visiting the Arantech web site.

  • Root-Cause Analysis - Drill-down for root-cause analysis, to identify what the problem is, where it happened, when it happened and who was affected
  • Alerting - Pro-active alerting to notify stakeholders where degradation of experience has occurred for a corporate account, a market segment or a VIP if required.
  • Multi-dimensional customer experience - The ability to view customer experience from multiple dimensions such as location, handset model, APN and Service.
  • Reporting - Includes easy-to-use, template driven reports.
  • Grouping - Sophisticated grouping capability to create tens-of-thousands of customer groups based on Operator defined criteria for example: corporate identity, business segment, market segment or other demographics.
  • Business Intelligence - The ability to do sophisticated analysis on the historical CEM data for business intelligence purposes.
  • On-line access to experience data of each individual subscriber, across all services.