Advanced Network Troubleshooting

Advanced network troubleshooting solutions delivers unsurpassed visibility into the network for rapid identification and resolution of network performance, network troubleshooting and network access issues.

Your Challenges

Mobile data traffic is increasing at a rapid rate. Operators need to optimize the available bandwidth to ensure network performance for important revenue generating services. Operators also need to minimize customer-affecting network issues in order to increase customer satisfaction and reduce churn. The sooner problems are resolved, the sooner the network and its services can be restored to full, revenue generating status.

Advanced troubleshooting teams have the primary responsibility for solving these and other network issues. The toolsets used by these teams must deliver information that enables them to solve the most complex problems, the first of which is determining where the problem resides - at the subscribers handset, in the radio access network (RAN), or in the core network. 

How We Can Help:

Our solutions enhance the productivity of expert network engineers responsible for network troubleshooting, enabling faster analysis and isolation of the root cause of network performance problems. Our toolsets also support improved communications between departments and third party vendors for accelerated resolution of issues outside network boundaries and responsibilities. Your engineers can perform deep dive network analysis with granularity that makes it possible to solve the most complex issues. They can pinpoint where issues are occurring in the network and evaluate possible actions to resolve the problem, such as changing the antenna tilt or making configuration changes.

Iris Session Analyzer (ISA) provides advanced call trace capabilities including real-time and historical end-to-end multiprotocol conversion. Protocol Analyzer (PA) provides the additional granularity needed during advanced troubleshooting to precisely pinpoint complex issues by delivering detailed protocol-based information and The OptiMon Suite of products reduces the time and cost required for radio network optimization and service troubleshooting including subscriber-, handset-, coverage-, and RAN-related issues.

Key Capabilities

  • Multi-domain, multi-protocol support provides complete view of network activity for advanced troubleshooting support
  • Advanced filtering and color-coded displays organize collected data for accelerated visual network analysis by troubleshooting experts. 
  • Integrated toolset supports both historical and real-time call tracking capabilities, packet forensics and a familiar wireshark interface.
  • Time stitching capabilities support multiple probe collection for a complete view of network issues.
  • Flexible reporting and output capabilities enable the sharing of analysis between organizations as needed to resolve network issues.
  • Full user plane and control plane analysis isolates issues with subscriber handsets, radio interference, network coverage holes, and RAN-related signaling. 

    Key Benefits
  • Extensive end-to-end network coverage delivers the information needed to solve the most complex issues.
  • Better communications with third parties improves vendor relations and accelerates resolution times.
  • Fewer service troubleshooting tools are needed, reducing the costs associated with troubleshooting and simplifying workflows.

Troubleshoot a Complex Call Path Failure

Complex end-to-end call paths can fail in a large variety of ways. Failures need to be quickly detected and resolved in order to retain customers and avoid revenue losses and replacement acquisition costs. But resolving this type of problem requires specialized multi-domain, multi-organization knowledge that crosses technical and organizational silos within the operator’s organization. ISA historical sessions allow users to enter calling and called numbers as filter criteria to find full multi-leg call signaling traces. ISA’s comprehensive multi-protocol correlation provides a trace that shows all legs of the call.

OptiMon provides comprehensive radio network analysis capabilities to the RAN operations and optimization groups of mobile network operators. OptiMon correlates the signaling messages from multiple RAN interfaces and provides deep dive troubleshooting as well as campaign-based user plane session analysis capabilities.

Our troubleshooting solutions cut across the full set of technical and organizational silos within the operator’s organization to provide a single comprehensive view of the call, making it possible to rapidly zero-in on the root cause and restore network access. Rapid root cause analysis reduces MTTR, resulting in higher customer satisfaction and customer retention.

Related Products

  • Iris Session Analyzer (ISA) - The Iris Session Analyzer call trace tool identifies and diagnoses the specific calls and sessions that violate specified performance criteria while providing improved usability and workflow efficiencies. Iris Session Analyzer’s protocol correlation engine can be easily customized for individual network deployments to provide consistently accurate full-session correlation of all protocols... Read More
  • Protocol Analyzer (PA) - Protocol Analyzer troubleshooting tool offers network engineers a composite view across mixed protocol stacks and sub-networks, supporting both real-time and historical Protocol Data Unit (PDU) investigation from a common platform ... Read More
  • OptiMon - 3G/4G network optimization and troubleshooting provides key performance indicators, geo-location reporting and drill down tools that enable radio access network engineering and operations to substantially reduce the cost of 3G optimization and network troubleshooting ... Read More 
  • Network and Service Analyzer(NSA) - NSA is a suite of fully-automated network and service assurance software applications that improve the performance and efficiency of 2G test, 2.5G test, 3G troubleshooting and 4G/LTE troubleshooting as well as mobile network optimization... Read More
  • K2Air - The K2Air LTE air interface monitoring probe provides real-time, promiscuous mode, air interface monitoring via the CPRI interface. The K2Air LTE probe is seamlessly integrated into the Network & Service Analyzer (NSA) suite of fully automated software applications for troubleshooting and optimization of mobile networks and services... Read More