Time and Cost of Trouble-Ticket Resolution

Mobile Operators face the challenge to identify the best metrics to describe the customer’s perception of quality of service and develop a scalable and reliable measurement infrastructure that enables the collection and analysis of these metrics starting from network performance data. The traditional method of gathering performance indicators using tools provided by the network elements and service nodes produces many KPIs, but with the explosion of data in current networks and the lack of 3G-skilled resources, it’s difficult to convert this data into meaningful information, reflecting a true end-user QoS perception and providing an actionable path to fast problem resolution.

The industry leading protocol decoding engine together with first to market applications such as Multi-interface call trace, KPIs trend analysis and automated network topology discovery, provide operators and equipment manufacturers with the right set of tools to solve any test and troubleshooting issues related to the development, roll out and maintenance of any new and legacy wireless communication technology. Increased productivity and diagnostic accuracy enable to solve trouble-tickets in minutes rather than in hours, allowing to reduce the cost and time of maintenance tasks and to increase the QoS perceived by the end users.

Key performance indicators with breakdown per service (e.g. voice, video, and packet), per network element and per call per subscriber will help narrowing the scope of the problem and isolate the ultimate root cause. Multi-Interface call/session trace will enable rapid identification of issues down to root cause to allow the end users to focus on fixing issues, not finding them.